Privacy Policy

• A health care service provider (whether an individual professional or an organization) or similar institution wishing to be listed on the Resources, or already listed, on the Resources, ("Vendor", "you" or "User"); or
• A patient, his/her representatives or affiliates, searching for Practitioners through the use of the Resources ("End User", "you" or "User"); or
• In any other case a user of the Resources ("you" or "User")

• Name;
• Login ID and password;
• User profile information; being username (registration -email id) and password;
• Contact information (such as email address, addresses, phone numbers, email ids);
• IP address, operating system, browser type, browser version, browser configuration, name of internet service provider, and other types of computer and connection related information relevant to identifying your type of device, connecting to the website, enabling data exchange with you and your device, and ensuring a convenient use of the website;
• Uniform Resource Locator (URL) and IP address of the website from which you accessed, or were directed to, our website, including date and time;
• Subpages visited while on our website, links followed on the website, including date and time;
• The full URL click stream to, through and from the website, including date and time;
• Search terms entered;
• Services/products viewed or searched for on our Resources;
• Information collected by cookies or similar technologies (as described later);
• Communication correspondences and calls;
• Newsletter subscriptions, enrolment for promotions, use of special offers, etc.
• Consents, authorizations, etc. granted;
• Survey answers, reviews, ratings and other types of feedback provided;
• Demographic data (such as gender, date of birth and pin code);
• Historic data regarding your usage of our Resources and history of the appointments made;
• Medical credentials, fees, locations (in relation to Practitioners);
• Medical information;
• Financial and payment related data for payment of subscription amount and charges;
• Geo-location information when permitted by you on your device; and
• Any other information that you enter on, or upload to voluntarily.

• To administer, operate, maintain and improve the Resources;
• To verify your identity;
• To provide you with a more personalized experience of our Resources (e.g., by tailoring any content or next steps to your individual preferences);
• For data analysis purposes;
• To evaluate your eligibility for certain types of offers, products or services;
• To help us to improve and personalize the Resources, our products and services;
• To perform analytics and conduct customer research, including general market research or surveying our customers' needs and opinions on specific issues, generating sales and traffic patterns, and to analyze advertising effectiveness, both on an anonymous basis (e.g., by aggregating Data) or on an individual basis (if legally permissible);
• To provide you with information about products and services that may be of interest to you performed through, email, telephone, newsletter, text/SMS, and MMS messaging, including periodic sending of promotional materials on products, services and promotions of iRelief specifically dedicated to you (direct marketing);
• To communicate with you on other matters (e.g., to send you reminders, technical notices, updates, security alerts, support and administrative messages or service bulletins);
• To administer rewards, surveys, contests, or other promotional activities or events;
• To comply with legal obligations, prevent unlawful uses of the website, resolve disputes, and enforce our agreements;
• For other purposes that you have specifically agreed to;
• To provide you or permit selected third parties to provide you with information, products or services that you request from us or which we or they consider may be of interest to you, where you have consented to be contacted for such purposes; and
• Otherwise as permitted by applicable law.
• We will seek your consent before collecting, processing and using your personal data for the above- mentioned purposes, where legally required. Likewise, if we wish to use your personal data for a new or different purpose, we will notify you thereof and will only make such other use if it is required or permitted by applicable law or if you have consented to it.

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets and we will ensure that the prospective seller or buyer treats your personal data as confidential.
• If a third party acquires iRelief or substantially all of its assets, in which case the personal data held by us about its Users will be one of the transferred assets. We will ensure that the third party treats your personal data as confidential.
• If we use third parties to process your personal data on our behalf, for example, we may use third parties to host the website or provide the services via the Resources and to maintain our IT systems. Where we use third parties to process your personal our Information on our behalf we will ensure that they have adequate security measures in place to safeguard your personal data.
• When you have consented to be contacted for such purposes, we will disclose your personal data to carefully selected third parties to offer their services for the product/services you have opted for and also for imparting product knowledge and offers offered by our partners.

Potential recipients of your personal data are listed in the following:

• Our partners: We may share your personal data with our business partners if there is a legitimate reason to do so (e.g., where our business partner may provide you with appropriate product recommendations based on the information shared by you and such sharing is legally permissible.) A legal permission exists for instance if you have consented to the sharing of your personal data or if applicable law permits or requires it. In any case, where we share your data with our business partners we do so only for specific purposes.
• Third party service providers: We may employ third party service providers (i.e., companies or individuals engaged by us) to perform certain functions on our behalf and under our instructions. Examples include website management, database management, maintenance services, web analytics, handling in-bound inquiries, and email, removing repetitive information from customer lists, analysing data, providing sales and marketing assistance and providing customer service. Third party service providers may for instance include IT companies, credit rating agencies or legal, financial and other advisors. Any third party provider will have access only to such personal data needed to perform its specific functions, and only for the purpose of performing these functions. We will ensure that any third party service provider is aware of and abides by these obligations. We will also ensure that any third party service provider treats your personal data at least such protection and security as required by applicable data protection laws and that they adopt adequate technical and organizational security measures.
• Courts, law enforcement authorities and regulators: We may share personal data when we believe it necessary to comply with the law, to protect the rights or safety of our website, other users, or third parties (e.g., for fraud protection purposes). Without limitation, this may include cases in which we are required to share personal data by the law or binding order of courts, law enforcement authorities or regulators. We will carefully determine the permissibility of providing personal data in each such context, paying particular attention to the type of request, types of data affected and any impact that a disclosure of personal data would have on the user affected. Should we decide to disclose personal data in such context we will also consider ways of reducing the scope of the disclosure, for instance by redacting the information provided.
• Buyers: As we continue to develop our business, we might sell all or parts of our website or business. In such transactions, user information generally is one of the transferred business assets, but remains subject to the promises made in any preexisting Website Privacy Policy, unless you consent otherwise.

• You may use our Resources and its functions and features anonymously or through a pseudonym, unless where it is strictly necessary to identify you (e.g., in the context of a allowing our partners to contact you for offering its services).
• You can choose not to provide certain personal data at all, in particular where we seek your consent for the collection of Information.
• You may at any time withdraw any privacy consent provided in the pastor use our newsletter opt-out features and other features to unsubscribe.
• Upon registration of your account, you can choose which personal data you wish to share with us. You can view, delete, add or update your personal Data by logging in to the relevant Resource or send an email request to privacy@ireliefservices.com. When you do so, we may, however, keep a copy of the prior version for our records and may continue to use it for lawful purposes to the extent required.
• You can also cancel the account by sending an email to privacy@ireliefservices.com. If you wish to opt-out of receiving non-essential communications such as promotional and marketing information regarding the services, please send us an email at privacy@ireliefservices.com.

• Post, upload or otherwise transmit or link to content that is: unlawful; threatening; abusive; obscene; vulgar; sexually explicit; pornographic or inclusive of nudity; offensive; excessively violent; invasive of another’s privacy, publicity, contract or other rights; tortious; false or misleading; defamatory; libelous; hateful; or discriminatory;
• Harass or harm another person;
• Exploit or endanger a minor;
• Impersonate or attempt to impersonate any person or entity;
• Violate any patent, trademark, trade secret, copyright, privacy, publicity or other proprietary rights;
• Introduce or engage in activity that involves the use of viruses, software disabling codes, bots, worms, or any other computer code, files or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment, or otherwise permit the unauthorized use of or access to a computer or a computer network;
• Attempt to decipher, decompile, disassemble or reverse engineer any of the software, applications and/or any element comprising the Resources, the application for accessing the content;
• Interfere with, damage, disable, disrupt, impair, create an undue burden on, or gain unauthorized access to the Resources, including iRelief’s servers, networks or accounts;
• Cover, remove, disable, manipulate, block or obscure advertisements or other portions of the services/content available on any of the Resources;
• Delete or revise any information provided by or pertaining to any other user of the Resources;
• Use technology or any automated system such as scripts, spiders, offline readers or bots in order to collect or disseminate usernames, passwords, email addresses or other data from the iRelief Website, or to circumvent, delete, deactivate, decompile, reverse engineer, disassemble any of the Resources technology or software that is part of the Resources;
• Send or cause to send (directly or indirectly) unsolicited bulk messages or other unsolicited bulk communications of any kind through any of the Resources;
• Solicit, collect or request any personal information for commercial or unlawful purposes;
• Post, upload or otherwise transmit an image or video of another person without that person’s consent;
• Engage in commercial activity (including but not limited to advertisements or solicitations of business; sales; contests; sweepstakes; creating, recreating, distributing or advertising an index of any significant portion of the content; or building a business using the content) without iRelief’s prior written consent;
• Use technology or other means to access, index, frame, or link to the Resources that is not authorized by iRelief;
• Access the Resources through any automated means, including "robots," "spiders," or "offline readers" (other than by individually performed searches on publicly accessible search engines for the sole purpose of, and solely to the extent necessary for, creating publicly available search indices – but not caches or archives – of the Site and excluding those search engines or indices that host, promote, or link primarily to infringing or unauthorized content);
• Use the services/content to advertise or promote competing services;
• Use the services/content in a manner inconsistent with any and all applicable law; and
• Attempt, facilitate, induce, aid and abet, or encourage others to do any of the foregoing.
• We shall make best efforts to ensure that any restricted information posted on the Resources is taken down at the earliest.

• iRelief is not responsible for the actions of any third parties (including its partners) acting in an unauthorised manner or outside the scope of its lawful services. Further, iRelief shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of iRelief including, acts of god, acts of the government, unauthorised use and access such as hacking, computer crashes, breach of security and encryption. The providers of data shall be responsible for any unauthorised use of their accounts or telecommunication systems and shall indemnify iRelief against such unauthorised use.
• iRelief may require users to pay for some services for which subscription amount(s)/fees is/are payable. iRelief will collect such relevant financial information for the billing and payment processes and may appropriately disclose such information for providing the services, including but not limited to the use and disclosure of information to third parties as necessary to complete such billing operation. The authentication of the financial information is made by the secured payment gateways transacted by the user and iRelief is not liable for the same.
• While iRelief will try to ensure a confirmed booking for an End User who requested for a Service through any of the Resources, iRelief does not guarantee that a user will get a confirmed booking. Further, iRelief has no liability if such booking is cancelled or the Service Provider does not provide service.
• iRelief does not guarantee the accuracy or completeness of any content or information provided by Users on the Resources. To the fullest extent permitted by law, iRelief disclaims all liability arising out of the User’s use or reliance upon the Resources.
• iRelief collects, directly or indirectly, and displays on the Resources, relevant information regarding the profile of the Service Providers listed on the Resources, such as their specialisation, fees, location, and similar details. Even though iRelief takes reasonable efforts to ensure that such information is updated at frequent intervals and screens and vets the information and photos submitted by the Service Providers, it cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
• For the avoidance of doubt, it is clarified that iRelief is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any outcome between you and the Service Provider you interact with, pursuant to any interactions through our Resources. Any engagement with any Practitioner risk of the End User. The results of any search you perform on the Resources for Service Provider should not be construed as an endorsement by iRelief of any such particular Practitioner. iRelief shall not be responsible for any breach of service or service deficiency by any Service Providers. We cannot assure nor guarantee the ability or intent of the Service Provider(s) to fulfill their obligations towards you. We advise you to perform your own investigation prior to selecting a Service Provider.